Information Technology Support Specialist

Job Category: Mid Level
Job Type: Full Time
Job Location: (Hybrid) India

About the job

TestCrew’s family are expending, and we are hiring IT support Specialist will be located in Noida, India and work with us on Hybrid mode.

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Requirements and skills

  • Proven experience as a help desk technician or other Technical support role for more than 2 years.
  • BSc/BA in IT, Computer Science or relevant field
  • Preferred to be certified in MCSE, Microsoft Azure ,CCNA/CCNP & VMware.
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Traveling to KSA from 25% – 50% from Contract period.
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered

TestCrew offers:

  • Being part of our global, inclusive and open team, where you can additionally work on various regional projects in the areas of Employer Branding, Corporate Social Responsibilities or Diversity & Inclusion
  • Attractive Package.
  • Training & Development programs .
  • Progression opportunities.

Your Journey as Crew Member is waiting for you !

 

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